Customer Interview No. 1

The opportunity that I believe exists is how the Marston Science Library seems to be very old and dilapidated compared to the modern and new Library West because of its lack of outlets and computers. I think the person who tends to have this problem is college aged kids at UF who use libraries to study which excludes the students who use their apartments or dorms to study in instead. Although I've personally been frustrated at Marston, other people have this unmet need that there are so few outlets on the upper levels of Marston when they're trying to study that they just end up going home where they can't get as much work done. This is why I asked each customer these questions:

1. Do you enjoy going to libraries to study?
2. Do you like Library West or Marston better? And why?
3. Would you go to Marston if it had more outlets and was more technological?

I learned that people have the same trouble I have at Marston which is the lack of outlets on mainly the upper floors. Although there are other reasons choosing each library, this is still a main concern I hear from not only the people I interviewed but my friends as well. I think Marston would benefit greatly if it had improved technological resources in the library such as more outlets at each desk, more computers for researching, and interactive group study rooms. 

I didn't find interviewing customers to be too hard or nerve-wracking just because I knew they weren't personal or long questions. I did find some trouble though because it took me a total of 11 people to say yes to do an interview. Then, even when I succeeded there, 3 people said that they've never been to either library to study so I had to move on because they had no experience in answering these questions. I still found this to be a fun and valuable exercise because I got out of my comfort zone but also was able to identify a problem that people had similar to me.