Interviewing Customers No. 2

1. Opportunity: After my first set of interviews I just realized that people found the similar problem I had. People who studied in the libraries got consistently annoyed with the lack of outlets because it would possibly cause their studying to be shortened. Originally, I didn't really ask the tough questions as I was just really asking about their un-met need. But because I realized people did have this problem, I felt that this was a tangible opportunity. Thus, with my elevator pitch, I did figure out a way where I can combat this problem with an app that will identify which outlets are or aren't used as well as a light powered, portable outlet.
2. "Who": Last time I thought that because I was interviewing people being annoyed with the libraries that I should only ask people in that library. But then this time I thought I should interview the people who don't go the libraries because they might be the people the most annoyed with the outlet situation. I thought adding this different point of view would better reflect how impactful my ideas would be because it would not only help out the people who already use the library, but possibly help understand why the people who don't go to the libraries anymore as well as maybe convincing them to study at the libraries more. 
3. Tweaking Interview Questions: I asked the same first 2 questions, but I added the last 3 questions because it related with my possible company in my elevator pitch. I decided to add these questions because not only will it give me a better idea about my opportunity, but it will help my interviewees understand why and how this opportunity can be maximized.

• Do you enjoy going to libraries to study?
• (*If they said yes) Which library do you like the best and why?
• Would you say there is a problem with finding outlets in the libraries?
• If it was possible, do you think portable, light powered outlets would attract more students to the library?
• Then, would you use an app that told you which outlets were used and which weren't in the library?

      4.  Interviews:

      5.  What I learned about the opportunity: Now that I've interviewed 10 people, I'm realizing   this is a very common problem and something that has a great potential in solving. At first I just thought this was an un-met need that some of my friends had, but I'm figuring out that people all over are annoyed with the lack of outlets in Marston. Also, in the beginning, I never thought there was a realistic solution to it and students would be forever annoyed. But I really think my ideas has some potential due to the obvious opportunity and potential solution.
      6.  What I learned about interviewing customers: Now that I have 10 interviews under my belt, I've started to become a lot more comfortable interviewing random people. This interviewing session definitely took a longer time because not only did people say no, but I really tried to find people that did use libraries and were annoyed as well as people who didn't use libraries because they were so annoyed. The three tips I would give to students next semester in ENT 3003 would be: approach people in a friendly way and not be too pushy if they don't want to do it, give them a full description of what you're doing so they trust you and aren't confused, and to have your questions fully prepared so you don't take too much of their time.